Return & Refund Policy

Last updated: September 2026

We want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. Eligibility for Returns

To be eligible for a return, the product must:

• Be unused and unworn

• Be in its original condition

• Have all original tags attached

• Be free from stains, makeup, perfume, deodorant, pet hair, washing, or other signs of use

• Be returned in its original packaging where reasonably possible

Products that have been worn, washed, damaged, altered, or returned without their original tags may not qualify for a voluntary return.

This does not affect any consumer rights that cannot legally be excluded, including rights relating to defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To request a return, contact us at priztone.contact@gmail.com within 30 days of receiving your order.

Please include:

• Your order number

• The email address used to place the order

• The reason for your return

• Photos of the product where requested

Please do not send your return to the sender address on your original package without first contacting us. We will provide the appropriate return instructions and return address.

3. Return Shipping

For returns due to a change of mind, incorrect size selection, preference, or no longer wanting the product, the customer is responsible for the cost of returning the product to us, unless applicable law requires otherwise.

We strongly recommend using a tracked shipping service. The customer is responsible for the returned package until it has been received by us.

For defective, damaged, or incorrectly supplied products, please contact us before returning the item so we can provide the appropriate resolution.

4. Keep the Product & Receive 40% Refund

If you do not want to pay the cost of returning your order, we may offer you an alternative:

Keep the product and receive a 40% partial refund.

If you choose this option:

• You keep the product

• You do not need to return it

• You do not pay return shipping

• We refund 40% of the eligible product purchase price

• The order is considered resolved once the partial refund has been accepted

This is an optional alternative to returning the product and does not replace any mandatory consumer rights that cannot legally be excluded.

5. Refunds

Once an eligible returned product has been received and inspected, we will process the applicable refund to the original payment method.

Please allow 10-12 business days for us to process your refund after the returned item has been received.

Your bank or payment provider may require additional time for the refund to appear in your account.

6. Returns That Do Not Meet the Conditions

Returned products may be rejected from our voluntary return policy if they show signs of wear, washing, damage, staining, missing tags, or other use beyond what is permitted by applicable law.

If there is an issue with your returned product, we will contact you.

Nothing in this policy limits any statutory consumer rights that cannot legally be excluded.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us at priztone.contact@gmail.com as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

8. Exchanges

We currently do not offer direct exchanges.

If you need a different size or product, you may return the original product where eligible and place a new order.

9. Payment Disputes & Chargebacks

If you experience an issue with your order, please contact us at priztone.contact@gmail.com before initiating a payment dispute. We will make reasonable efforts to resolve the issue directly with you.

If a payment dispute or chargeback is opened, we may provide the relevant payment processor or financial institution with transaction and communication records, including:

• Order confirmation

• Payment records

• Shipping and tracking information

• Delivery confirmation

• Our return and refund policy

• Customer communications

• Return and refund records

• Records of any partial refund or refund offered or issued

• Information regarding the condition of returned merchandise

A payment dispute does not automatically create an entitlement to both a refund from us and a chargeback from the payment provider.

10. Statutory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where applicable, statutory rights relating to withdrawal, defective or non-conforming goods, refunds, repairs, replacements, and other consumer protections remain unaffected.